• Create and manage user structures, including creating user groups and learning cohorts.

​

• Provide troubleshooting assistance for users regarding logging in to learning systems and accessing courses.

• Create and manage the overall course structure and set up course programs based on specifications from the instructional designer

​​

• Manage course enrollment, including progress tracking

• Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports

• Work with the training specialists and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content

​​

• Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services